FAQ
Q: What is unique about New Zealand Wool rugs?
A: New Zealand Wool is known for its exceptional quality and softness. Rugs made from this wool are luxurious, durable, and have a natural resistance to stains and dirt. The unique climate and pasture conditions in New Zealand contribute to the superior quality of the wool.
Q: How do I clean and maintain my handmade Wool rug?
A: Regular vacuuming is essential to keep your rug clean. Use a low suction vacuum cleaner and avoid using a beater bar, as it may damage the fibers. In case of spills, blot the area immediately with a clean, dry cloth. Professional cleaning is recommended for deep cleaning and removing stubborn stains.
Q: Are Wool rugs suitable for high-traffic areas?
A: Yes, Wool rugs are highly durable and can withstand heavy foot traffic. The natural resilience of the wool fibers helps the rug maintain its shape and appearance even in frequently used areas.
Q: Are these rugs environmentally friendly?
A: Yes, Wool is considered an eco-friendly and sustainable material. The country's sheep are primarily grass-fed, and the wool is produced with minimal environmental impact. Additionally, wool is a biodegradable material, making it a more sustainable choice compared to synthetic fibers.
Q: How can I prevent shedding in my rug?
A: Shedding is a natural characteristic of wool rugs, especially in the initial stages. Regular vacuuming and a high-quality rug pad can help reduce shedding. Avoid using a beater bar on your vacuum, as it may pull out more fibers.
Q: Can Wool rugs be used in different home styles?
A: Absolutely! Wool rugs come in a variety of designs and colors, making them versatile for different home styles. Whether you have a modern, traditional, or eclectic decor, there's likely a New Zealand Wool rug that will complement your space.
Q: Are Wool rugs suitable for homes with allergies?
A: Yes, New Zealand Wool is hypoallergenic and naturally resistant to dust mites and other allergens. Regular cleaning and maintenance will further help in keeping the rug allergen-free.
Q: WHAT TYPE OF RUGS DO WE OFFER?
A: All of our rugs are 100% handmade with various qualities such as hand knotted, hand loomed, handwoven aubusson, and hand tufted. Most of our rugs are made out of natural fibers such as wool and silk that are viewable under our product description page. Due to the handmade nature of our products, we are able to customize our area rugs to better fulfill your space; including but not limited to runners, wall-to-wall, and uniquely shaped rugs.
Q: HOW DO I CHOOSE THE MOST APPROPRIATE RUG SIZE FOR MY SPACE?
A:To choose the most appropriate rug size for your space, please measure your complete furniture set-up and refer to our Size and Fitting Guide accessible online.
Q: How are handmade rugs made?
A: Handmade rugs are typically crafted using a variety of techniques such as hand-knotting, hand-tufting, or hand-weaving. The process involves individual artisans creating intricate patterns by tying knots or weaving fibers together on a loom.
Q: How do I care for a handmade rug?
A: Handmade rugs require gentle care to preserve their beauty and longevity. Regular vacuuming, rotating the rug to even out wear, and professional cleaning when necessary are recommended. Avoid exposing the rug to direct sunlight for extended periods.
Q: What is the cost of a custom rug?
A: Custom rugs can vary significantly in price based on factors such as size, material, and complexity of the design. Get a detailed quote from the US that includes all costs associated with customization.
Q: Can customers track the status of their orders during the delay?
A: Yes, we understand the importance of keeping our customers informed. We will provide regular updates on the status of orders via email or our website, allowing customers to track the progress and receive real-time information.
Q: Why is there a delay in the delivery of my rug order?
A: The delay in rug delivery is a result of unforeseen natural calamities such as floods, storms, or other nature-related inconveniences, impacting our production and logistics processes.
Q: How has the natural calamity affected the rug delivery process?
A: The natural calamity has disrupted transportation routes, affected our manufacturing facilities, and caused delays in the overall supply chain. These challenges are beyond our control but rest assured, we will work diligently to fulfill your order