Shipping Policy

- InStock Orders:

Free Shipping: We offer free standard shipping on all orders within the United States.
Processing Time: Orders are typically processed and shipped within 2-5 business days.
Delivery Time: Standard delivery takes 7-10 business days after shipment. Expedited shipping options are available at an additional cost.
Shipping Carriers: We partner with trusted carriers like FedEx, UPS, and USPS to ensure safe and timely delivery.
Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package.
Damaged or Lost Items: If your order arrives damaged or is lost in transit, please contact our support team within 48 hours for assistance.

 

- Custom Orders/ Made to order:

 Fulfillment Time: 30-120 days from the date of order placement.
 Shipping: Shipping for custom orders will be discussed based on the size and shape of the order. 
 Shipping Carriers: We partner with trusted carriers like FedEx, UPS, and USPS to ensure safe and timely delivery.
Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package.

In the rare event that delivery exceeds this timeframe, please don't hesitate to contact us for assistance via email at artistarugs@gmail.com or through Instagram DM (@artistarugs).

We appreciate your patience and understanding as we strive to deliver high-quality, handcrafted rugs tailored to your specifications.